What are these surveys for?
The goal of this survey is to identify areas of Ingham County that do not have broadband Internet or have poor broadband internet service.
What should I do if I have any questions or concerns regarding this survey?
Rachel Prettenhofer
controller@ingham.org
517.676.7206
What should I do if there are website issues?
Try refreshing the web page, or accessing the link from a different browser (Chrome, Firefox, etc.).
If issues continue, please contact:
Rachel Prettenhofer
controller@ingham.org
517.676.7206
How do I know if my survey was received?
Clicking the speed test button at the bottom of this survey will submit your survey answers. The speed test will open on a different page and is the last step to submitting the survey. You may repeat the speed test as many times as you like.
Will the survey work on a cell phone?
While the survey will work on a cell phone, participants are encouraged to complete it from a home or business connection.
What is broadband?
When visualizing bandwidth, or broadband speed, it may help to think of an internet connection as a system of roads. If there is only one lane and a lot of traffic, it will take a long time for a group of cars to reach their destinations. But if more lanes are available, the same group of cars can reach their destinations much quicker. “Broadband” is internet access, but the term refers to a high-speed internet connection that provides a user the capability to upload and download high-quality video, data and images. Current federal standards define broadband as 25 megabits per second for download and 3 megabytes per second for upload. Technology to deliver this connection can include wireless, satellite, fiber and more.
How can snowbirds participate in the survey?
If you are wintering somewhere other than your Michigan residence, you should still complete the survey. Please answer the questions for your Michigan home. Do not complete the “speed test” portion of the survey.
What is fixed internet?
Simply put, fixed internet provides internet access to a single physical location. You cannot take a fixed internet source “with you.” Examples of fixed internet include wired internet, satellite internet, dish and DSL.
Who should take this survey?
All residents are encouraged to complete the survey regardless of connectivity status. Even if your residence has internet, it is critical to broadband planning and improvement efforts that your household data is recorded.
How do I respond if I work from home?
Residents who work from home should complete the appropriate survey (fixed internet or non-fixed internet). Answer the question “Please indicate if this is a business or residential property” with the answer “Residential.”
