Highest priority is given to core infrastructure stability and keeping existing services and resources operating at optimum performance and availability.

Resolution of emergent end-user issues related to technology is an important function that all Department personnel spend a significant time addressing.

Training initiatives are utilized in cases where staff resources are recognized to be deficient in the use of available technology or additional expertise would increase employee productivity.

Remaining resources are committed to replacing technology that is still functioning, but aging and at end of useful life.